Here at we have compiled this list of frequently asked questions to help you find the information you need quickly. However if you are still unsure please do not hesitate to contact us. Click here to find our contact page.

How long does it take for delivery?

We post our products using Royal Mail First Class Standard delivery. This means for UK customers they can expect it to arrive within 1-2 working days after dispatch. We aim to dispatch all orders made before 3pm on the same working day. If however you order after 3pm we will dispatch the very next working day. Please allow for weekends and bank holidays.

For the rest of the world estimated delivery is less than a week for mainland Europe and North America.

Do you have a returns policy?

Yes, if for whatever reason you are not satisfied contact us within 30 days using the contact form and we will give you a full refund on receipt of the goods back. All we ask are that the goods are returned in a sellable condition.

Will people notice me wearing these insoles?

No they are completely discreet. They are hidden in the shoe. There is no way of knowing that these insoles are being used.

Are they comfortable?

Yes, very comfortable. Many customers remark that their shoes are now more comfy with the insoles in than without.

What if I want more of a height increase?

Buy 2 sets and stack the layers. If you wish to do this then we would advise you buy high ankle sided boots and also wear longer trousers in order to cover.